The MetroPromise

Returning your new phone for a refund, no questions asked*

• The phone must be returned within 30 days of purchase with less than one hour of talk time
• The phone must be returned to the original place of purchase with accompanying sales receipt
• The phone must be in "like new condition" and contain all original packaging and accessories

Repairing your phone within 30 days of purchase**

• Bring your phone to an authorized service location for inspection and possible replacement.
• If the phone is found to be defective, receive a "like for like" replacement immediately.

Repairing your phone after 30 days of purchase**

• * Bring your phone to an authorized service location for inspection and possible replacement. If the phone is found to be defective and within the manufacturer's warranty period, you may receive a replacement phone. Additional charges may apply. See store personnel for additional information.

* Refunds apply to new account activations only. Phone upgrades are non-refundable.

** Excluding phones that show signs of outside physical damage or are no longer within the manufacturer’s warranty.